Support
Thanks for using KUU. For questions or to report an issue, please use the contact below.
Rewriting after you speak, sorting by hand — the moves that are easy to miss are gathered in Tips.
Contact
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Frequently asked questions
Is my voice saved?
No. KUU does not send audio off the device, and the audio is discarded as soon as transcription completes. Only the text is sent to an external AI for sorting, and it is not kept either. What remains is the transcript and classification on your device (and, on iPhone, in your iCloud).
Where is my data stored?
On iPhone, your notes sync to your private iCloud database, accessible only to you. On Android, they are stored only on your device — when you switch phones, you can export and import them as a file. There is no developer-owned server.
On Android, voice input that used to work suddenly stopped responding
On Android, listening in languages other than Japanese is handled by Google's speech recognition service. Occasionally that service gets disconnected and stays that way, so your voice no longer reaches the recordings that follow. Closing and reopening KUU doesn't bring it back, so please restart the phone itself. If that doesn't help, go to Settings → Apps → Android System Intelligence → Force stop, then open KUU again. We're also working on having KUU notice this state and let you know.
On Android, voice input doesn't work in the language I chose / "Add to this device" doesn't progress
When a language's speech data is installed, Google shows a confirmation dialog. If it doesn't appear or doesn't progress, you can install it from Settings → Google → On-device speech recognition → Add a language. For some languages ("Cantonese (Hong Kong)", for example), Google doesn't offer speech recognition on every device, so they can't be used regardless of KUU's settings. In that case, speak in "Mandarin (Taiwan)", or type instead via "Write with keyboard" on the home screen.
On iPhone, after adding more speaking languages, one language stopped working
iPhone can keep speech-recognition languages for at most 5 languages on the device at once. Beyond that, a language you added later may not work. KUU has been fixed to free up slots from languages you're not using automatically, and the fix arrives in the next update. Until then, please narrow KUU's Settings → Speaking language down to only the ones you actually use.